Supplemental services and fees are detailed in the table below. These fees are in addition to your monthly internet service plan charges. Haywire reserves the right to modify and impose additional fees at any time.
Supplemental Services and Fees
Freebies
Router Fee
A router is required to provide you service, why would we charge you for that?
Price – $0
Activation Fee
We want you to be a Haywire customer; we are not going to charge you to join us.
Price – $0
Installation Fee
Installation fees – When an ISP needs to get your money before you discover how bad they are. We don’t do that.
Price – $0
Recovery Fees
A hidden charge to make the monthly price not look so bad.
Price – $0
Monthly Services and Fees
Additional Access Point
An additional Wi-Fi access point installed in your residence.
Price – $9.00/month
Static IP Address
IP v4 static public IP address.
Price – $5.00/month
Additional Services and Fees
Assisted Payment Fee
Payment made with the assistance of a Haywire support representative (example: credit card given over the phone).
Price – $5.00
Onsite Service Dispatch
An onsite technician is dispatched for a customer support issue. The fee is waived if Haywire determines the issue is with Haywire equipment.
Price – $75.00
Late Payment Fee
Fee assessed if bill payment is not made in full by original bill due date.
Price – $5.00
Hardware Replacement Fee
Replacement of lost or damaged equipment (Example: Fiber ONT and Wi-Fi Access Point).
Price – $125.00 – $275.00