Haywire is a broadband Internet service provider dedicated to delivering reliable, high-quality Internet connectivity to our customers. Our network management policy outlines the practices and principles we adhere to in managing traffic across our network. In general, we do not restrict or control our customers’ Internet traffic. Instead, our policy focuses on ensuring the best possible user experience, addressing network congestion, and safeguarding the integrity of our services.

Network Congestion

At various points across the Haywire network and through our upstream providers, bandwidth is pooled and shared among customers. To ensure optimal performance, Haywire monitors network usage at these connection points. During periods of peak usage, we may engage in congestion management practices, which could result in temporary bandwidth reductions for some customers to maintain overall service quality.

Application Specific Practices 

Haywire does not restrict the use of any lawful applications or limit access to lawful content or services, provided they do not pose a risk to our network, customers, or facilitate theft of our services.  Haywire does implement port blocking to prevent known malicious applications from sending or receiving data on specific ports in order to reduce the risk to our network.

Device Connection Practices

We do not restrict the types of devices that can connect to our network, as long as they meet the following conditions:

1. They are compatible with our network
2. They do not negatively impact the experience of other customers
3. They do not pose a risk to the network

Network and End User Security

Haywire employs a range of security measures to protect our network. As security threats continue to evolve, so too will our security practices. We may take actions, without prior notice, to defend our network and services against emerging threats.

While we take steps to safeguard our infrastructure, Haywire customers are responsible for the security of their own data, applications, and devices that connect to the Internet. We do not guarantee the security of any customer data, applications, or devices.

IP Addressing

Haywire utilizes private carrier-grade network address translation (CG-NAT) as well as publicly-routable Internet protocol (IP) addresses for IP (v4) Internet services.  Generally, customers will be defaulted to CG-NAT unless a public IPv4 address is specifically requested.  Additional fees may be applied for public IPv4 address.

Haywire does utilize IP version 6 (IPv6) addressing where possible. Currently, IPv6 is not available in all Haywire markets.