We are thrilled to have you as our customer. Haywire is not your typical a typical internet service provider. We do things a little different than the big internet service providers. Below is an overview of your internet service and some answers to common questions to get your better acquainted with Haywire.
Welcome to Haywire at Alder Woods Apartments
The Basic Stuff
Billing
Haywire bills on a monthly basis. On the first day of your service you will receive your Haywire bill, which is sent to the email address you provided at sign-up. Payments received after the due date may be subject to a late fee.
Speeds
Our broadband internet service at this location offers speeds up to750 mbps (Wi-Fi speeds may vary). For detailed information about speeds, see Speed Tests.
Current service plan offerings and speeds can be viewed at Haywire Metro Service Plans.
Do I Need To Schedule The Installation?
Haywire Internet equipment is already installed in all units. To enable your service, simply sign-up
Cancelling
When you know you move out date, simply fill out the cancellation form to schedule your service termination.
Connecting
Your Private Network
At this property, each unit has its own private network. If you connect to the Wi-Fi or physically plug in with an ethernet cable, you will be connected to your unit’s private network.
Wi-Fi Network Names
Haywire’s equipment is centrally managed, so there is not a customer login to manage the settings, such as the Wi-Fi name and password.
Bringing Your Own Equipment
Haywire’s equipment is centrally managed by Haywire. Customers do not have have access to directly manage the equipment
If you are more of a do-it-yourself person, you are welcome to use your own Wi-Fi enabled router (or access point) and plug it into the ethernet ports on the bottom of Haywire access point (or other ethernet port in your apartment). If you decide to go that route, just let us know and we will disable our Wi-Fi to prevent any interference issues.
The Difference Between Your Regular And "_2.4" Network
By default, Haywire creates two wireless networks (SSIDs); “Haywire <unit #>” and “Haywire <unit#>_2.4”. Both wireless names will connect you to your private network and the internet. The difference between the two is the radio frequencies they use.
“Haywire” has both 2.4GHz and 5GHz frequencies available. Your device will select which frequency to use.
“Haywire 2.4” has 2.4GHz only.
Which Wireless Network Should I Use
The “Haywire <unit#>” network should be used by default as it can utilize all available radio bands (2.4 and 5 GHz).
There are two occasions to use the “Haywire 2.4” network:
Some devices like older smart TVs and some IOT devices will work on a 2.4GHz only network. If your device can only see the 2.4GHz network or can’t connect to the other network, give the “Haywire 2.4” network a try.
If you are experiencing lag or buffering on the “Haywire <unit#>” network, try the “Haywire 2.4” network. Sometimes devices will choose 5GHz even when the 2.4GHz radio band would work better. 2.4GHz has more range and works better through walls, but has less potential bandwidth. Using the “Haywire 2.4” network will force your device to use the 2.4ghz radio band.
Equipment in Your Apartment
Wi-Fi Access Point
This is your Wi-Fi access point that allows your wireless devices to connect to the internet. It is attached to your wall and cannot be removed. On the bottom of the access point are 3 ethernet ports for connecting any devices using an ethernet cable.
Router
This is your Haywire fiber router. It is located in an enclosure in your apartment closet.
Switch
This device connects the ethernet ports on the walls and Access Point to the router.
Networking Enclosure
Your router and switch are both located in this enclosure, located in a bedroom closet.
How To Restart Your Equipment
How to Restart Your Equipment
As an initial step to resolve a service outage, a restart of your Haywire Internet equipment is recommended. The steps below should be followed to restart all of the Internet equipment in your Apartment.
- Locate your equipment enclosure. It is a white box , usually in a closet.
- Open the box.
- Unplug the power cord that is plugged in to the electrical outlet .(circled in red in the picture)
- Wait 15 seconds and then plug it back in
- Wait 3 minutes for the Haywire equipment to start.
