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The Basic Stuff
How do I get Haywire in my apartment?
Where is Haywire available?
We’re currently building out services at properties located in Indianapolis, Indiana.
Do I need to schedule installation?
Nope. Just fill out this simple form and we’ll turn you on.
Do I need my own router or other hardware?
Nope. All the hardware needed, including Wi-Fi, is pre-installed.
Can I have TV with Haywire Internet?
Yes! You can have live TV services setup in minutes!
Do I have to sign a contract?
You did not just ask that. 🤦♀️
Why is Haywire so awesome?
Awww shucks. Maybe we should see what our customers think.
Technology & Data
Are there data caps to my monthly usage?
None. Zero. Zilch. Go ahead and binge Tiger King one. more. time.
What type of Wi-Fi does Haywire provide?
Wi-Fi 5 (802.11ac Wave2) to be exact. The 5 Ghz and 2.4 Ghz frequencies are both available on a single SSID. We’ll be upgrading to Wi-Fi 6 installations when it becomes available.
What speeds is the Haywire network capable of?
Speeds to the offices and apartments we service are up to 1 Gbps, and upgradable to 2.5 Gbps. Our network is capable of 10+ Gbps, which we use for interconnectivity of our equipment and to properties with Haywire Internet.
Account & Billing
Read this for our most common billing problem
If a customer sets up a monthly automated payment, AND pays the same invoice manually, they pay their bill twice. Don’t do that! But if you do, just call and we can refund your accidental payment.
How do I get billed and pay for service?
You’ll receive a bill via email each month. You will also get an email to create an account with us. Using our Client Zone, you can see your bills and service type, and make online payments. If you prefer snail mail, please send to Haywire, 6402 Cornell Ave. Indianapolis, IN 46220
How do I cancel?
If you need to cancel your Haywire service, simply fill out the cancellation form.