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The Basic Stuff
How do I get Haywire in my place?
Where is Haywire available?
We’re currently building out services in the midwest. For a list of the current properties with Haywire internet, please visit our sign-up page.
Do I need to schedule installation?
At most apartment complexes, Haywire is pre-installed and can be ready for you to connect in minutes. At homes and at our newest apartment complexes, an installation may be needed. When you sign-up for service we will let you know if an onsite installation and needed and will schedule a time with you for that installation. You can sign-up for service here.
Do I need my own router or other hardware?
Nope. All the hardware needed, including Wi-Fi, is pre-installed.
If you prefer to use your own router, just let us know and we will help you get it connected.
Can I have TV with Haywire Internet?
Yes! You can have live TV services setup in minutes!
Do I have to sign a contract?
You did not just ask that. 🤦♀️
Why is Haywire so awesome?
Awww shucks. Maybe we should see what our customers think.
Technology & Data
Are there data caps to my monthly usage?
None. Zero. Zilch. Go ahead and binge that latest Netflix series. one. more. time.
What type of Wi-Fi does Haywire provide?
We currently deploy Wi-Fi 6 (802.11ax to be exact) access points. Our access points are separate devices from our routers to allow the Wi-Fi to have optimal placement for the best coverage.
My connection feels slow. How do I test my bandwidth?
There is a lot going on when you click the “test” button on a speed test website. To run an accurate speed test, please take a look at the Haywire Speed Test article.
How do I restart my router?
For most Haywire customers, the router is located in home or apartment unit. It is a small black square inside of a larger box in the wall, or on the wall. To restart the router, you can simply unplug it from the outlet, wait 15 seconds, and then plug it back in.
In some older apartment buildings, the router will be located in a central location, not accessible to residents. In these cases, Haywire, may be able to remotely restart your router for you.
If you need help locating your router, please text us at (317) 747-2695.
Account & Billing
How do I get billed and pay for service?
You’ll receive a bill via email each month. You will also get an email to create an account with us. Using our Client Zone, you can see your bills and service type, and make online payments. If you prefer snail mail, please send to Haywire, 6402 Cornell Ave. Indianapolis, IN 46220
How do I cancel?
If you need to cancel your Haywire service, simply fill out the cancellation form.
Auto-Pay and Payment Subscriptions
There are two options for setting up automatic bill payments, auto-pay and payment subscriptions. To view these options, login to your account and navigate to Settings -> Payments.
For automatic payments using a credit card, auto-pay is the preferred option. Auto-Pay will submit a payment for your bill one day before the due date. To setup auto-pay for a card, To view these options, login to your account and navigate to Settings -> Payments and add a new credit card. Any credit card added to the system, will automatically have auto-pay enabled.
Payment subscriptions are a scheduled payment method. With a payment subscription the same amount will be paid by your credit card or ACH (bank account) on a specific date you define each month.
Please note, payment subscriptions pay a fixed amount each month, regardless of any outstanding amount due. With this method it is possible to overpay your bill. For example, if you have setup a payment subscription to pay $49 on the 12th of each month and manually pay your bill on the 10th, the payment subscription will still automatically submit a payment on the 12th. This will result in a $49 credit on your account, which will be applied to any future bill.
Paying via ACH (Bank Account)
In order to pay by ACH (bank account) login to your account and navigate to Settings -> Payments. From there you can add a bank account. You will need your routing number and account number, which can be found in your account on your bank’s website, or at the bottom of a physical check.
One that information is entered, the account will need to be verified. First click the Connect link next to your bank account (in your Haywire account, Settings -> Payments). This will start the process. We will deposit two small amounts into your account (a few cents each time). This may take a few days. Do not proceed until these two amounts have been deposited into your bank account.
Once the two deposits have been made into your bank account, login to your account and navigate to Settings -> Payments. Click the Verify link next to your bank account and enter the two amounts.
Once verified, you are now able to setup a payment subscription or manually pay your bills via your bank account.